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CUSTOMER CARE

 

Have any questions or concerns ?

   Send an email: martina@stylebymbr.com

 How do I select my dress size?
OUR SIZE           6/34      8/36        10/38       12/40       14/42       16/44 
UK SIZE             8              10              12             14             16              18  
USA SIZE          2/4           4/6            8             10              12             14
BUST                 80/31    84/33       88/34.5     92/36.5   96/37.5    100/39.5

WAIST               62/24.5  66/26     70/27.5    74/29       78/30.5    82/32.5
HIP                    86/33.5   90/35.5   94/37      98/38.5     102/40.5  106/41.5



 
How do I select my shoe size?
OUR SIZING    4/36       5/37    6/38    7/39    8/40
UK SIZING       4/37       5/38    6/39    7/40    8/41
EU                      37            38         39        40       41
US                       6              7            8         9         10
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How long does an Order take?
 
Please allow for 14 to 21 days for any order to be fulfilled.
A notification will be sent  by email as soon any Order is ready. 
 
FOR DELIVERY...
How do I track my Order?
​

 A notification will be sent  by email as soon as any order has been dispatched.

A tracking facility will be assigned  by the relevant delivery Courier.. 

 

 

What are your delivery options?
 
SIGNED FOR DHL / DPD  DELIVERY ONLY 
ALLOW FOR 1 TO 3 WORKING DAYS FOR YOUR DELIVERY FROM THE TIME OF THE DELIVERY NOTIFICATION.

 

 

 

What is your returns policy?
 

All products are designed and created in-house  to the highest manufacturing standard and speak for themselves. As the products are re-created to size and specification and subject to a thorough quality control process before dispatch/ the Fit & Collect Service no  returns or exchanges.are possible.

How can I contact your couriers?
 

The Courier details will be sent along with tracking details for any Order. In the event of  any issues with a  delivery simply contact the courier directly or send an email to martina@stylebymbr.com for help in resolving any problems with a delivery. 

 

 

 

Do you provide International delivery?
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FOR  DELIVERY

National and International Shipping is available on all orders and subject to the relevant charges.

UK - From £15 to £ 20

EU - From £30 to £ 45

EUROPE - NON EU - From £30 to £55

USA & CANADA - From £35 to £55

 

CUSTOM CHARGES FOR  ALL ORDERS  TO THE  EU AND THE US ARE THE RESPONSIBILITY OF THE CUSTOMER

 

What if i have a problem with an item  & how do I return an item?

 

Simply send an email as a first step to ascertain the problem and to  be provided with a return address.

 
SHOPPING BESPOKE/MADE TO ORDER/FIT/COLLECT

As all items are re-created to order to size and specification where applicable, no returns or exchanges are possible.

The Fit & Collect service ensures a perfect fit eliminating any need for Returns.

 

REGARDING  DELIVERY ITEMS 

However we will do our best to remedy any genuine faults with any item returned in their unused unworn condition dispatched within 24 hours of the receipt of the relevant Order by the Customer. The initial cost of the return will be undertaken by the Customer and returned to the Customer along with the remedied or replaced item as applicable where there is a genuine fault detected. However if there fails to be a genuine fault detected the Customer will be liable for the return costs as the item will be returned to the Customer at their expense.

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